Transactions
Description
This section contains a list and complete management of all transactions.
Automatic exchange does not require additional intervention.
Funds are received and sent automatically.
Exchange types: Operator Processing and Semi-Automatic require mandatory operator intervention to process the application.
More details about exchange types in the section: Payment systems
Completing the exchange
Funds received but not sent. The application needs to be processed.
Your actions: - check whether funds have been received according to the application by logging into your payment account or Internet bank. - if you have received the funds in full, then PAYOUT THE FUNDS PER APPLICATION MANUALLY FROM YOUR PAYMENT ACCOUNT OR INTERNET BANK and THEN complete the transaction by clicking on the icon Complete in the list of transactions or on the Complete button when viewing a transaction in detail.
The system will change the transaction status to Exchange completed and send a letter to the user about the completion of the exchange.
Example:
Dear Guest (or login if the user is registered)
Robot (name of your portal) notifies.
Exchange of application #671 completed successfully
Information
Transaction ID: 671
18.32 PerfectMoney USD has been sent to your account U2673616
View the transaction in the control panel (link if the user is registered)
View transaction (link if user is not registered)
For all questions, please contact the indicated contacts (link)
This is a system notification. There is no need to answer it.
Cancel exchange
Funds have NOT been received or not received in full. The application needs to be processed.
In this case, act at your own discretion. According to statistics, such empty orders account for an average of 30% of all transactions.
You can cancel a transaction by clicking on the Cancel icon in the list of transactions or on the Cancel button when viewing the transaction in detail.
Here you can enter the reason for canceling the exchange.
The system will change the transaction status to Exchange cancelled and send a letter to the user about canceling the exchange.
Example:
Dear Guest (or login if the user is registered)
Exchange on application #680 canceled
Reason for cancellation: Not specified (or reason text if you entered this text)
Information
Transaction ID: 680
View the transaction in the control panel (link if the user is registered)
View transaction (link if user is not registered)
For all questions, please contact the indicated contacts (link)
This is a system notification. There is no need to answer it.
Sent emails
To the user about filling out an application (letter to the entered E-mail). Template: template/default/mail/user_exchange_application.htm
To the user about the completion of the exchange (letter to the entered E-mail). Template: template/default/mail/user_exchange_completed.htm
To the user about receiving funds upon application. Exchange type - processing by the operator (letter to the entered E-mail). Template: template/default/mail/user_funds_received.htm
To the user about canceling the exchange (letter to the entered E-mail). Template: template/default/mail/user_exchange_canceled.htm
To the affiliate about the transfer of funds (personal message). Template: template/default/mail/exc_partner_add_money.htm
Admin about completion of auto exchange (letter to system E-mail). Template: template/default/mail/system_exchange_completed.htm
Admin about the exchange request. Exchange type - semi-automatic (letter to system E-mail). Template: template/default/mail/system_exchange_received_funding.htm
Admin about the exchange request. Exchange type - operator processing (letter to system E-mail). Template: template/default/mail/system_exchange_application.htm
Admin (funds may have been received according to the application). Exchange type - operator processing (letter to system E-mail). Template: template/default/mail/system_exchange_application_user_done.htm.htm
To the administrator about an exchange error (letter to the system E-mail). Template: template/default/mail/system_exchange_error.htm
Settings for forwarding unread personal messages to E-mail in the section: Settings - Mail
If you need changes in the texts of letters, see the section: Training - Adding phrases to language files
Sent SMS
If sending is enabled and configured: Settings - SMS settings
To the administrator about filling out an application (Processing by an operator). Sending is included: Currency exchange - Module settings - Send SMS for the type Processing by an operator
Administrator to receive funds upon application (Semi-automatic). Sending enabled: Currency exchange - Module settings - Send SMS for Semi-automatic type
To the administrator about the completion of the exchange upon application (Automatic). Sending enabled: Currency exchange - Module settings - Send SMS for Automatic type
Admin about the exchange error. Sending enabled: Currency exchange - Module settings - Send SMS about exchange error
SMS sent to users
SMS to the user about the completion of the exchange according to the application (Processing by the operator and Semi-automatic).
Sent only if:
- The exchange is completed manually
- Mobile user verified
- The option Take payment from users for SMS is enabled - Yes and there are funds on the user’s SMS balance
- The user agreed to pay for the SMS (see screenshot)
If the option Collect payment from users for SMS - No is disabled, then the administrator pays for the services of the SMS sending aggregator
The user agreed to receive SMS (see screenshot)
Statuses
Exchange completed - Funds received and sent.
Pending funds transfer or operator processing - funds have not been received. Waiting for payment by the client. Type: Operator processing
Waiting for processing - funds may have been received (the client clicked the Completed button), but not sent. Type: Processing by operator
Funds received, awaiting payment - funds received but not sent. Type: Operator processing
Funds received - funds received but not sent. Type: Semi-automatic exchange
Exchange cancelled - exchange was canceled manually or automatically (transaction time has expired).
Exchange in progress - the exchange is in progress or the payment system’s pre-request generated an error. For example, for a Webmoney payment card, if the payment will be made to a third-party wallet persons, which is prohibited by the rules of the WMT system.
Transaction created - the initial status of the transaction. The user has moved to the 3rd step of completing the application. The system is waiting for further actions. Transactions with this status are not displayed in the list. You can view them by selecting: Status - Transaction created
Error - exchange error. See the transaction details for the reason for the error.
Export
Creates a file in .xlsx format (Excel spreadsheet).
The file will contain transactions taking into account the current filter settings and from all pages of the list
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