Support

Technical support system (tickets).

A required condition for the functionality of the Technical Support option is the creation of technical support sections.

Otherwise the option is defined as disabled.

Access rights for each group can be configured in the section: Users - User Groups => Allow contacting technical support

Statuses:

Accepted - a ticket has been created.

Resolved - the first response from the technical support employee.

Processing - 2 or more questions/answers per ticket.

Resolved - the ticket was closed by the user.

Closed - the ticket was closed by the administrator.